E N D - U S E R S U P P O R T
► In what ways would your firm, your team, or specific individuals with whom you work, benefit from specialized support for the software you use every day?
When you need occasional or project-based assistance for Microsoft Office, no matter how broad or specific, I offer help in these capacities:
► In what ways would your firm, your team, or specific individuals with whom you work, benefit from specialized support for the software you use every day?
When you need occasional or project-based assistance for Microsoft Office, no matter how broad or specific, I offer help in these capacities:
Support via telephone and email
► Several clients work with me exclusively in this manner. They send files and ask questions, and receive answers.
Help Desk – all end-user tiers
► From answering phone calls to visiting deskside, I offer clear, patient guidance.
Help Desk work might also include testing software for functionality and compatibility as part of a migration or rollout.
Floor support
► I help people solidify and ground their knowledge while they work at their desks doing their real jobs.
• When this type of assistance is provided following training, it can positively affect overall efficacy of the training, success of the migration, and acceptance of the change.
• When provided on an as-requested basis, floor support often resembles deskside training, and can bring lasting,
immediate, and profound enlightenment to the end-user who was never taught how to get the job done efficiently.
Documentation
► I've written and edited hundreds of step-by-step how-to instructions, tech tips, job aids, pre-training questionnaires, instructor guides, procedures, and similar documents.
► Several clients work with me exclusively in this manner. They send files and ask questions, and receive answers.
Help Desk – all end-user tiers
► From answering phone calls to visiting deskside, I offer clear, patient guidance.
Help Desk work might also include testing software for functionality and compatibility as part of a migration or rollout.
Floor support
► I help people solidify and ground their knowledge while they work at their desks doing their real jobs.
• When this type of assistance is provided following training, it can positively affect overall efficacy of the training, success of the migration, and acceptance of the change.
• When provided on an as-requested basis, floor support often resembles deskside training, and can bring lasting,
immediate, and profound enlightenment to the end-user who was never taught how to get the job done efficiently.
Documentation
► I've written and edited hundreds of step-by-step how-to instructions, tech tips, job aids, pre-training questionnaires, instructor guides, procedures, and similar documents.
"Rob proved to be an excellent Help Desk staffer, solving many complex problems for clients. His work was called 'nothing short of brilliant' on more than one occasion. His demeanor has always been professional and delightful, and he has always had great follow-through."
"Rob simply does things right."
— Lesly Kenney
Former Director of Business Development at Savvy Training and Consulting
Excerpts from Recommendation on LinkedIn
"Rob simply does things right."
— Lesly Kenney
Former Director of Business Development at Savvy Training and Consulting
Excerpts from Recommendation on LinkedIn